Privacy Policy

1.0 Data Collection

We do not sell products or provide services to children, nor do we market to children. If you are under the age of 18 you are not permitted to use our website, or access our products or services through any other available channel.

 

1.1 Information you give us

Information that you provide by filling in forms on our site meciga.com, (our site(s)) or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. This will typically include name, email, address, comments, date of birth, gender, feedback, marketing opinions, competition entries. We do not store payment card information.

 

2.0 Data Use.

We use information held about you in the following ways:

 

2.1 pursue our legitimate interest

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research or general marketing activities. To run and promote our business, we use your information

To provide and improve our products and services and to respond to you if you contact us.

To record communications including incoming and outgoing calls and emails, for staff training, quality improvement and establishing facts to deal with complaints or issues that you may raise.

To notify you about changes to our products or service, changes to our site or others changes which might otherwise affect you.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

To identify visitors to our sites including any social media platforms or online services including capturing information where you post any comments in order to contact you and to use it to improve our products or services.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.

To allow you to participate in interactive features of our service, when you choose to do so.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

Monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails

Use other organisations to review information such as validity of card/payment information and/or age verification

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We may pass information to our insurers

We monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails

We verify identity including age.

We keep records to comply with health and safety legislation, logging incidents.

 

2.2 To comply with the law

When the law requires us to process your data, we will do so. This can include:

Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.

When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

 

3.0 Data Security and Retention

All information you provide to us is stored on our secure servers. We use reasonable efforts to ensure that data is accurate, complete, current and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration or loss, which will include but is not limited to: Physical measures such as locking away of confidential material and IT equipment, secure offices, key card access etc., and I.T. measures such as password access to hardware and systems. Our internal policies and procedures are designed to help ensure we safeguard the privacy and accuracy of all data we collect or process. To the extent that we disclose personal data to clients or third parties, we request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.

We will generally keep your personal data for no longer than ten years, after which it will be destroyed if it is no longer required for the purpose(s) for which it was obtained.

 

4.0 Your Rights

This policy provides you with information about how we use your data. You have the right to obtain access to your personal data (including for the purpose of portability and transfer to another entity); to have it updated or corrected if it is inaccurate or incomplete; to request that we restrict its processing; to withdraw consent that has previously been provided or remove your data entirely from our system. When asked to remove a record from our database, we will retain minimal information to ensure we do not contact you or collect such information again. Whilst every effort will be made to not contact you under these circumstances, where your information is available from a third party we cannot guarantee this.

 

5.0 Statement Updates

We may occasionally update this statement and any updates we make to our privacy statement in the future will be posted on this page. This policy was last updated on 14 September 2021.